Privacy Policy for Braille House
Braille House is committed to maintaining the privacy of your personal data.
Our privacy policy applies to personal information collected by us and the method in which it is used in the day-to-day business practices of Braille House. We comply with the Privacy Act 1988 (Privacy Act) in regard to our collection, use, disclosure and storage of the personal data.
Personal Information and Data Collection
Braille House may acquire and use personal information about you. For clarity, Braille House recognises personal information as “information about an individual whose identity is apparent or can be reasonably ascertained from that information”. Braille House complies with the Privacy Act 1988 (Privacy Act) which covers any information relating to an identified or identifiable individual.
Types of Personal Information Collected
We may collect and store personal information such as email addresses, mobile phone number, street address, first names, surnames, and dates of birth, your usage of our library services, our professional services and or your donation history, along with other ways in which we have interacted with you, though this list is not exhaustive.
Collection and Storage of Personal Information
Personal information may be supplied directly to Braille House for ongoing business relations, or it may be provided by our clients and sponsors for the purpose of sending electronic emails, direct mail and or SMS communications.
How We Use Your Personal Information
Personal information provided to us is used for sending news, information, promotional material, and transactional communications that may be of interest to you. We may also use this information to create a personal profile, allowing our communications to be more tailored and relevant to you. This may include services related to our library and or our professional services. By providing us your data you expressly consent to us using your personal information, including any email address you give to us, to provide you with information and to tell you about our products, services, events or any other direct marketing activity (including third party products, services, and events) which we consider may be of interest to you.
Additionally, we may use personal information for monitoring, troubleshooting, and analysis, ensuring individuals remain anonymous.
Paid Services, Donations and Member Surveys
Braille House values the support of our sponsors, donors, clients and members. To enhance our services and foster a deeper understanding of our members’ needs and preferences, we may collect and retain data related to services we provide you, donations and member surveys. Additionally, we mall collect relevant payment or billing information (including but not limited to billing address, payment information and invoice details). However, we do not store your bank account or credit card numbers on our system, as this is held by our financial institution and our payment gateway provider.
This data helps us improve our operations, tailor our communications, and ensure a more personalised and relevant experience for our valued supporters.
Donation Data
When you donate to Braille House, we may collect and store information such as your name, contact details and donation amount. This information is kept secure and is used solely for processing donations, issuing receipts, and acknowledging your support and generosity. We do not sell or share your donation data with third parties.
Member Surveys
From time to time, Braille House may conduct surveys to gain insights into your preferences, interests, and feedback. Participation in these surveys is entirely voluntary. The information collected through surveys helps us tailor our services, communications, and programs to better meet your needs and expectations.
All survey responses are treated with the utmost confidentiality, and individual responses are not shared with third parties other than the agencies employed by Braille House to conduct such services and or mange our communications. The aggregated data from surveys is used for analysis and continuous improvement of our services.
Collection and Use of Braille House Library Reading Preferences Data
At Braille House, we are dedicated to providing free access to Braille books and enhancing the reading experience for our members. To better serve you and tailor our library services to your preferences, we may collect and utilise data related to the genres and styles of books you enjoy reading. This data helps us curate a more personalised and enriching library experience for you and our broader community.
What Data Is Collected
The data we collect regarding your reading preferences may include information about the types of books, genres, authors, or specific styles you indicate as your favourites. This information is voluntarily provided by you during your interactions with our library team, such as when you make requests, borrow books, or communicate with us.
How We Use This Data
The data on your reading preferences is utilised solely for the purpose of improving your library experience. We may use this information to recommend books, notify you about new arrivals or events, and enhance our book catalogue to align with your interests. Our goal is to ensure that the books Braille House provide resonate with your reading preferences, making your experience with Braille House more enjoyable and fulfilling.
Privacy and Confidentiality
The data related to your reading preferences is treated with the utmost confidentiality. We do not disclose this information to any third party. Your reading preferences data is an integral part of our commitment to delivering a library service that caters to your unique tastes and preferences.
Opt-Out Option
If, at any point, you wish to update (or have removed) your reading preferences data, you can do so by contacting our admin team using the provided contact details in this Privacy Policy. We respect your choices and privacy preferences.
The data related to reading preferences is an essential part of our mission to provide a more personalised and enjoyable library experience for our members. We value your trust and strive to maintain the highest standards of data privacy and security.
If you have any further questions or require additional information, please do not hesitate to reach out to us.
Privacy Protection
We maintain the utmost confidentiality regarding your personal information. We do not disclose this information to any other individual, organisation, or agency unless it’s necessary to provide you with a requested service or required by law. Braille House employs industry-standard technology and security measures to protect against the loss, misuse, and unauthorised alteration of personal information.
Data Security
We take reasonable steps to ensure that the personal information we hold about you is protected from misuse, interference, and loss and from unauthorised access, modification, or disclosure. Your personal information is stored in secure computer storage facilities, paper-based files, and other records. We may engage third-party service providers to assist in storing and processing certain types of personal information for us, and some of these service providers may be located overseas, including the USA.
Accessing Your Personal Information
Braille House’s support team is available to assist you in accessing your personal information. We encourage you to contact us if you find that your personal information is inaccurate or incomplete. If the information wasn’t collected by Braille House during its day-to-day business activities, we will connect you with the relevant client that supplied it. To withdraw your consent or opt-out of communications, you can use the unsubscribe link in the footer of our marketing emails. Alternatively, our support team can guide you through the unsubscribe process.
Contact our support team on +61 7 3635 5381 during standard business hours (08:30 – 16:00 AEST) or via email at [email protected] .
We aim to respond to all phone and email inquiries within 5 business days.
You can also mail us at Braille House, PO Box 610 Annerley Qld 4103.
While we respect your right to remain anonymous or use a pseudonym, we may need evidence of your identity to grant access to or modify any information held about you.
Privacy Complaints
If you’re not satisfied with our response to your inquiry or believe there has been a privacy breach, the Australian Privacy Principles grant you the right to contact the OAIC (Office of the Australian Information Commissioner). You can reach the OAIC through their privacy hotline at 1300 363 992 (or +61 2 9284 9749 if calling from outside Australia) or via email at [email protected].
You may also contact them at OAIC, GPO Box 5218, Sydney, NSW, 2001. For more information about Australian privacy legislation, visit the OAIC website.
Braille House reserves the right to modify or amend our Privacy Policy at any time.